Email Piping is one of the feature that offered by Trellis Desk Helpdesk ticketing system. And email piping is one of the most important feature in helpdesk ticketing system. If you do not know what is email piping, it’s actually a feature that convert email to ticket in the helpdesk ticketing system.
If you are looking for web based free support ticketing helpdesk system, you may want to try Trellis Desk. Trellis Desk seems to be a very promising free help desk system. This free support ticketing helpdesk system came with a very professional user interface, which is organized and easy to use. It’s worth to give this a try.
To turn vTiger into a ticketing helpdesk system, you may want to setup auto create ticket from email. To enable the auto ticketing, you need to setup thru the Mail Scanner. Once setup, it will pickup email from a specific POP3 mailbox periodically and create trouble ticket automatically.