Free Support Ticketing Helpdesk System – Trellis Desk

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If you are looking for web based free support ticketing helpdesk system, you may want to try Trellis Desk. Trellis Desk seems to be a very promising free help desk system. This free support ticketing helpdesk system came with a very professional user interface, which is organized and easy to use. It’s worth to give this a try.

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Setup and installation
The setup and installation process for Trellis Desk help desk system is easy as 1 2 3. During the installation, you will just need to follow the on screen instruction and the installation will be finish within 5 minutes.

Features
Besides, this free support ticketing helpdesk system also came with features that is offered by other paid commercial helpdesk system. The features includes:-

  • Multiple Ticket Department
  • Ticket Priority Level
  • Canned Ticket Replies
  • Ticket escalation
  • Group permissions
  • Ticket assignment
  • Multi moderation feature
  • Helpdesk RSS feed for tech support team
  • Rich text editor
  • Ticket Attachment
  • Language manager
  • Email piping and notification
  • Email notification on Ticket update
  • Simple Reporting

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Summary
Web based: Yes
Easy of installation: 4/5
User Interface: 4/5
Fetch Ticket from Email (POP3): Yes
Email alert on new ticket and follow up: Yes
Staff/User able to reply using email: Yes
Canned responses: Yes
Assign Ticket to staff: Yes
Support Email Attachment: Yes
Knowledge base: Yes
Ticket category: Yes
Customer Database: No
Product Database: No
Reporting: Yes

Required Platform: PHP & MySQL

Website: Trellis Desk
Download: Click here

If this help desk software is not suitable for your, you may wan to look at eTicket or Hesk.

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