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We are bunch of technical support that always deal with support ticket. A good helpdesk ticketing system will make our life easier, without that we might be wasting a lot of time in performing our task. Since we always look for a good and free web based ticketing system, it’s good if we share our testing result with everyone. So every one can benefit from what we have evaluate so far.

If you have any experience to share, you can leave us a comment here and we will share your trouble ticketing system experience with everyone :)