osTicket – Free Web Based Helpdesk System
This free web based helpdesk system has a very similar interface like eTicket. Both free web based helpdesk system looks similar from the front but it has a totally different admin panel. osTicket come with a very simple interface but able to handle complicated tasks. It’s features include transfer ticket to different department, reassign ticket, canned reply, internal notes, email piping, knowledge base and more.
The down side of this free web based helpdesk system doesn’t come with any reporting features. If reporting is one of your requirement, you may want to develop it yourself or you might want to try Hesk helpdesk system.
eTicket is a free web based support ticketing system which allow you to receive trouble ticket via email or a web form. This free web based support ticketing system has a fairly simple user interface and navigation is simple. eTicket is written in PHP and using MySQL database. It’s features include email to ticket, email alert on new ticket creation and ticket update, canned response, assign ticket to staff, ticket category and more!
Hesk is a free php helpdesk software that allow you to run your web based ticket support system quickly and easily. This free php helpdesk software has a simple installation procedure. The user interface is clean and easy to navigate. I personally like the layout and color combination, it make me feel more fresh while i’m going thru the system. May be because of the green color :p 